- 7天无理由退换 （指定产品除外）（团购活动除外）
Enjoy shopping on Digicat.com with these return policy features
- 7 Days Free return （excluded Specified Products/group purchase）
- Quality issue Free exchange（Only change don’t fix it）
- 100% qualityguarantee
Return request is available within 1 working day after delivery for any reason. All returns must be in good condition with the original quality, feature, and its tags, labels, and packing. Items must be packed with original seal, and does not affect the secondary sales or return will be rejected if it has been opened but without quality issue. Gifts must be returned within same parcel. Goods support free return and exchange, delivery fees are payable by customers.
Description of designated product: After the customer receives the product, the product is used (the outer package is unsealed), and the product belongs to the following product series, including but not limited to kitchenware, cleaning, cosmetics, and related product hygiene problems.
If items have quality issues, please apply online return submission and most returns are processed within 3-10 business days. In case of man-made damage, missing packing and spare parts, application may be declined.
How does Return Policy Work?
Return request is available within 7 days after delivery → Apply for“Return”and contact with customer service staff →
Customer Service will process your request within one working day
Additional Notes for Returning Goods:
At DigiCat, we support all of our products! That’s why we offer a 7 day return policy for DigiCat exclusive brands without a reason:
DigiCat exclusive brand
Brands such as Lyeef Blume and Spriint.
Some of these products cannot be returned — often for health and safety reasons.
- If the product is not one of DigiCat’s exclusive brands, the return policy does not apply.
- In the rest of this policy, if you for any reason for you to buy DIGICAT exclusive brand products are not satisfied, you can contact us within 7 days of receiving the application for return, return, after the completion of the refund will be returned to you in electronic purse in shop (not including your order confirmation email specified in the original delivery fee).
- The products and all the accessories and gifts included in the products must be returned in the original packaging, and the products shall not be damaged and will not affect the secondary sales.
- You must contact customer service through the DigiCat Help Center within 7 days of receipt of the product and request a return in accordance with this policy.
- If you cannot provide proof of the receipt date of the product, the receipt date will be the third working day from the date of shipment of the product.
- After you apply for product return, you must return the product to us within 5 working days, any longer than that will be deemed as you give up the return automatically.
- After the return application is approved, please return the goods according to the RMA address and process provided by the customer service, and return the goods at your own expense Freight to our warehouse. If you do not apply for return, but directly return to the delivery warehouse, we will not refund; You need to be ready for delivery Be responsible for the safety and damage of products during transportation until our staff receive your products during transportation We do not accept any responsibility for any loss or damage that may occur in the
- Upon receipt of the returned product and confirmation that the product is in good condition, we will give you a refund and send you an email confirmation as soon as possible.
- We reserve the right to make changes to this Policy without prior notice.
How does exchange Work?
Within one year from the user to sign for the next day, if the product failure or damage, non-artificial damage problems, such as performance failure must submit photo or short video show the damage or damage to the delivery or timely communicate with online customer service support center, and through Digicat technology testing center confirmed, we will be in 1-3 working days to handle your items deal with after-sales exchange business, replace the goods of a complete set of services.
How does faulty Products exchange?
The following circumstances are not allowed within the scope of replacement
1.Item expired the warranty time
- No purchase record, invoice or order number is inconsistent with invoice information
- Damage caused by human causes
- Damage caused by force majeure
- Any damage caused by failure to use, maintain and adjust as required by the User’s Manual
- Fault or damage caused by using the product forcibly beyond normal conditions of use
- Remove or repair without authorization of the company
- Malicious damage warranty card content, product information, including fuzzy damage, tear, tamper and so on
- Other faults and damages not caused by design, manufacture, quality, etc
About refund time
For returned items or items for refund, support center will need 3 business days to confirm refund claim,
After Support center accept the refund claim submission, the refund will process within 3 business days. the refund will be return to the same paid account. time-frame might influence by bank or other issues.
time-frame is as below:
Paypal account refunds: Up to 48 hours
Wechat/Alipay: 7 business days
Credit card refunds: Between 7-14 business days
Please contact our customer service for further assistance. We will do our very best to help you.
In case of product pricing error and price problems, the final right of explanation belongs to Digicat Australia.